Refund Policy

Last updated: September 2026

This policy covers two different things separately: (1) online slot bookings for Yoga, Table Tennis and Badminton, paid for through our payment partner Cashfree, and (2) offline membership / admission fees paid at the academy for any sport or activity (see our Membership page). Please read the section relevant to your payment.

Online slot bookings

Payments for online slot bookings are processed by Cashfree Payment Gateway. Cashfree verifies every payment automatically — your booking is confirmed the moment payment succeeds, with no manual review or waiting period.

Cancelling before you pay

If you close the payment window or don't complete payment, your slot is only held temporarily (a few minutes) and is then automatically released for others to book — no charge is made and there is nothing to refund.

Cancellations by you, after payment

Once a booking is paid for, whether you can cancel it yourself online depends on how far away your slot is at the time you made the booking:

• If your slot was less than 30 hours away when you booked it, that booking is marked non-cancellable and non-refundable online from the moment it's created — this is shown clearly at checkout. Please contact us directly if you have a genuine problem with such a booking.
• If your slot was 30 hours or more away when you booked it, you get a self-cancel and refund window of 24 hours from the time you made the booking — but this window is also capped by the slot getting closer: the Cancel option disappears the moment EITHER (a) 24 hours have passed since you booked, OR (b) the slot itself is now less than 30 hours away — whichever happens first. In practice, you only get the full 24-hour window if you booked 54+ hours (30h + 24h) before your slot; booking closer than that (but still 30h+ away) gives you a shorter window, ending once the slot crosses the 30-hour mark.

You can always see whether the Cancel button is available for a given booking on your My Bookings page.

Cancellations by Sports Zone LLP

If we cancel or block a slot you've already paid for (for example, due to maintenance or unforeseen closure), you will receive a full refund or the option to reschedule to another available slot, free of charge — this is not subject to the 24h/30h rule above, and our admin team can cancel and refund any booking, in any status, at their discretion.

How refunds are calculated and processed

You get back 100% of the slot price you booked. The only amount that isn't refunded is the payment processing fee shown separately on your checkout receipt and invoice — this fee covers Cashfree's payment gateway charges (1.95% + 18% GST on that transaction), is collected purely to pass on to Cashfree, and is never retained by Sports Zone LLP as revenue. When you're refunded, we deduct Cashfree's actual fee for that specific payment (which can vary very slightly by payment method) rather than a fixed percentage — this way Sports Zone LLP neither profits from nor loses money on your refund, and it's a like-for-like match with the processing fee you were shown at checkout.

Eligible refunds are processed automatically through Cashfree, back to your original payment method (UPI app, card, netbanking, or wallet), typically within 5–7 business days depending on your bank or provider. You can track your refund status any time from My Bookings.

No-shows

Bookings that are not cancelled in advance and are not attended ("no-shows") are not eligible for a refund.

Offline membership / admission fees

Fee once paid is non-refundable, except in cases specifically approved by Sports Zone LLP management. This applies to registration fees, plan fees (Monthly, Quarterly, Half Yearly, Annually) and any other charges collected offline for membership, admission or enrollment in any sport or activity.

Attendance / leave policy: if a member voluntarily skips, misses, or takes leave from booked sessions or classes, no extra time, adjustment, or set-off is provided later — the member is solely responsible for attending sessions on time. Missed sessions do not entitle a member to a refund, credit, or extension.

Contact for refunds

To request a refund or ask about one already in progress, contact us at sportszonellp@gmail.com or +91 96310 45927 with your booking reference.